Please read these Terms & Conditions carefully before using the gzone platform. By registering an account or accessing any gzone service, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and gzone ("gzone," "we," "us," or "our") governing your access to and use of the gzone online casino platform, including all games, features, promotions, and services made available through the website gzone.live and any associated mobile applications (collectively, the "Platform").
By creating a gzone account, accessing the Platform, or using any gzone service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with gzone's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.
gzone reserves the right to update or modify these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically.
2.1 Age Requirement. Access to gzone is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. By registering an account, you represent and warrant that you are 21 years of age or older. gzone reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.
2.2 Jurisdiction. You are solely responsible for ensuring that your use of the Platform is lawful in your jurisdiction. gzone is operated in compliance with applicable Philippine gaming regulations under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Players located in jurisdictions where online gambling is prohibited are not permitted to use the Platform.
2.3 One Account Per Person. Each individual may hold only one gzone account. The creation of multiple accounts by a single individual is strictly prohibited and may result in the forfeiture of all balances and permanent account closure.
2.4 Registration Information. You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and a valid Philippine mobile number. You agree to maintain and promptly update your account information to keep it accurate and complete.
2.5 Know Your Customer (KYC). gzone is required to verify the identity of all players in accordance with applicable anti-money laundering (AML) regulations and PAGCOR requirements. You agree to provide any documentation requested by gzone for identity verification purposes, including but not limited to a government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, or voter's ID). Failure to complete KYC verification may result in restrictions on deposits, withdrawals, or account access.
3.1 You are solely responsible for maintaining the confidentiality of your gzone account credentials, including your username, password, and any two-factor authentication (2FA) codes. You agree not to share your login credentials with any third party.
3.2 You agree to notify gzone immediately upon becoming aware of any unauthorized access to or use of your account. gzone will not be liable for any loss or damage arising from your failure to comply with this security obligation.
3.3 gzone will never ask for your password via SMS, email, live chat, or any other communication channel. Any communication purporting to be from gzone that requests your password should be treated as fraudulent and reported to gzone support immediately.
3.4 You are responsible for all activity that occurs under your account, whether or not authorized by you, to the extent permitted by applicable law.
4.1 Accepted Payment Methods. gzone supports the following payment methods for Filipino players: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are denominated in Philippine Peso (PHP / ₱).
4.2 Minimum Deposit. The minimum deposit amount is ₱50. Minimum and maximum transaction limits may vary by payment method and are subject to change. Current limits are displayed at the time of transaction.
4.3 Withdrawal Requirements. Withdrawals are subject to identity verification. gzone reserves the right to request additional documentation before processing any withdrawal. Withdrawals will be processed to the same payment method used for the corresponding deposit where technically feasible.
4.4 Prohibited Funding Sources. The following funding sources are strictly prohibited on the gzone platform: (a) cryptocurrency of any kind; (b) credit cards used for gambling deposits, which are prohibited under current Philippine payment regulations; (c) funds derived from illegal activity. Use of prohibited funding sources will result in immediate account suspension and forfeiture of associated funds.
4.5 Anti-Money Laundering. gzone is committed to compliance with Philippine AML laws. Unusual transaction patterns may trigger enhanced due diligence procedures, including requests for source-of-funds documentation. gzone is required by law to report suspicious transactions to the appropriate Philippine authorities.
5.1 gzone may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All promotions are subject to specific terms and conditions, including wagering requirements, game restrictions, minimum deposit requirements, and expiry dates, which will be communicated at the time the promotion is offered.
5.2 Bonuses are intended for personal entertainment purposes only. Any attempt to exploit bonuses through systematic play, collusion, or other means that gzone determines to be abusive may result in the cancellation of the bonus and any winnings derived therefrom, and may result in account suspension.
5.3 gzone reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Players who have already opted into a promotion will be notified of material changes where reasonably practicable.
5.4 Bonuses cannot be transferred between accounts or exchanged for cash except in accordance with the applicable wagering requirements.
6.1 All games available on the gzone platform are governed by individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules.
6.2 gzone uses certified Random Number Generator (RNG) technology to ensure fair and unpredictable game outcomes. Return-to-Player (RTP) percentages for available games are published in the game information sections of the Platform.
6.3 In the event of a technical malfunction or error during gameplay, gzone reserves the right to void affected game rounds and refund the corresponding wagers. gzone's decision in such matters is final.
6.4 Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated bots or scripts, or engage in any form of cheating is strictly prohibited and will result in immediate account termination and forfeiture of all balances.
In addition to the specific prohibitions set out elsewhere in these Terms, you agree not to:
8.1 gzone is committed to promoting responsible gaming and player wellbeing. Access to the Platform is restricted to players aged 21 and above. gzone actively enforces this age restriction through KYC verification procedures.
8.2 gzone provides the following responsible gaming tools, accessible from your account settings:
8.3 If you believe you may have a gambling problem, we strongly encourage you to use the self-exclusion tools available in your account settings and to seek professional assistance. Gambling is addictive. Know when to stop.
8.4 gzone will not knowingly allow individuals who have self-excluded to re-register or access the Platform during their exclusion period.
All content on the gzone Platform, including but not limited to text, graphics, logos, game assets, software, and user interface elements, is the property of gzone or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from the Platform without gzone's prior written consent.
10.1 To the maximum extent permitted by applicable Philippine law, gzone shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of profits.
10.2 gzone's total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your gzone account in the thirty (30) days preceding the event giving rise to the claim.
10.3 gzone does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.
10.4 Nothing in these Terms shall limit or exclude gzone's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.
11.1 gzone reserves the right to suspend or terminate your account at any time, with or without notice, for any breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, or for any other reason that gzone determines, in its reasonable discretion, warrants such action.
11.2 Upon termination of your account for cause, gzone reserves the right to forfeit any bonus balances and, where permitted by applicable law, any real-money balances associated with prohibited conduct.
11.3 You may close your gzone account at any time by contacting customer support. Upon voluntary account closure, any remaining real-money balance (net of applicable bonus amounts subject to wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.
12.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
12.2 In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first contact gzone's customer support team to attempt to resolve the matter informally. gzone will endeavor to respond to all formal complaints within five (5) business days.
12.3 If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. Players may also escalate unresolved complaints to PAGCOR through its established player complaint procedures.
gzone reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account in accordance with Section 11.3.
If you have any questions, concerns, or complaints regarding these Terms or the gzone platform, please contact our support team. Our customer support is available 24 hours a day, 7 days a week.
Email: [email protected] (plain text — not a clickable link)
For responsible gaming concerns or self-exclusion requests, please contact support directly or use the tools available in your account settings.
A quick summary of the most important rules governing your gzone account.
All players must be at least 21 years old. Age verification is mandatory at registration and before any withdrawal is processed.
Deposits and withdrawals via GCash, PayMaya, and Philippine bank transfer. Cryptocurrency and credit card gambling deposits are prohibited.
Each person may hold only one gzone account. Duplicate accounts will be closed and associated balances may be forfeited.
Identity verification using a valid Philippine government ID is required before withdrawals. This protects all players and ensures regulatory compliance.
Bonuses are subject to wagering requirements. Abuse of promotions may result in cancellation of bonus funds and associated winnings.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are available to every player directly from account settings.
Our 24/7 support team is ready to help with any questions about these Terms, your account, payments, or responsible gaming tools.
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